I recently came across a video from a McDonald’s drive-thru that’s been circulating online again — and the reaction to it is almost as intense as the clip itself.

In the video, a customer repeatedly complains that their drink isn’t right. After several attempts to resolve the issue, the employee finally shuts it down with a calm but firm line:
“Obviously, we cannot satisfy you… so get out of my drive-thru.”

No yelling.

No insults. Just a clear refusal of service.

For many viewers, that moment felt almost refreshing. Supporters praised the employee for setting boundaries, arguing that service workers are not obligated to endure endless complaints or disrespect. They pushed back against the old idea that “the customer is always right,” pointing out that anyone who has worked a customer-facing job knows that sometimes customers are simply wrong — and sometimes unreasonable.

Others took a more traditional stance. They argued that drive-thru service is meant to be fast and simple, not customized or debated endlessly. If you want special requests or perfection, they say, you should walk inside.

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